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Utility Billing Information

The Utility Billing Department is responsible for receiving and processing meter readings, preparing bills for city customers. 

 
We collect and record customer payments & deposits.  We will make up any needed service requests. We collect and refund constomer deposits, & maintain customer records. These are some of the many responsibilities we fulfill.

 
Contact Us
 Utility Billing Clerk
 Paula Petrick
 
915 Main St
Norway, MI 49870
 
(906) 563-9961 ext 201
(906) 563-7502 fax

utilitybilling@norwaymi.com
 
Hours of Operation
8:00 am – 5:00 pm
Monday – Friday
 
 
 
 
Contact this office if:
you need to schedule a connection
• your power goes out

 
 
The Utility Billing Department is located just inside the front entrance of City the clerks await to provide courteous service and assist you with questions on billing, water/sewer rates, account history and balances.
 
Would you prefer to pay your bills without coming into the City Hall? There are many ways to do this. You can pay through any branch of the FNB of Norway banks, have a direct payment through your credit card (note: $3.00 processing fee) or have a auto payment through your savings/checking account at your bank. All the forms you need are below in the form section of this page. You can also make use of the drop boxes located in the front and rear of the City Hall offices.
 
***Note: All credit card sales at City Hall have a $3.00 convenience fee added to them.

 
City of Norway Utility
Connection fees
 
To start an account with the City of Norway there are fees to be paid by every customer to start up their account.
 
New homes construction deposit needs:
Sewer tap:           $500.00
Water tap:           $500.00
Water connect:     $20.00
Electric connect:   $20.00
CATV connect:      $35.00
Internet connect:   FREE
*Meter deposit:     $200.00
 
New customers:
Water connect:      $20.00
Electric connect:    $20.00
CATV connect:       $35.00
Internet connect:    FREE
*Meter deposit:      $200.00

*This deposit is refundable to homeowners after 12 months of on time utility payments without late penalty—to be refunded the 13th month. Renters will receive their meter deposit upon final billing in the City of Norway only.
 
All utility bills are due on the 25th of the month. Any bills paid after this date will have a 10% late penalty charge on their accounts. If your bill is not paid by the 25th of the month you are subject to a shut off notice.

There is a rate guide for all city services, just download the pdf.
 
Forms for Utility Bills
 
When you finish filling out these forms, please bring these forms and deposits down to the City Hall offices.