Part of Norway Public Utilities, the Cable Department provides the City's telephone, television, and internet services. These services are essential to the community, allowing individuals, households, and businesses to interact with each other and with people and organizations across the globe. Along with the Electric, Street, Water, and Wastewater Departments, the Cable Department is, without question, vital to maintaining our infrastructure.
Communication Rates & Bundle Packages
Residential Internet Application
Commercial Internet Applications
Residents who opt to subscribe to either telephone service only, or internet service only, are charged a Single Service Fee. If you have a Cable Department staff member called out for any telephone, television, or internet problems that are an issue with your personal equiptment then you will be billed a $40.00 service charge. Also, before signing up for City of Norway telephone service, you must sign a contract acknowledging your awareness that calling 911 will NOT work if there is an outage. View the contract
DISPUTE RESOLUTION PROCESS
In the event you have a complaint about your cable television service, you must contact us first. If we are not able to resolve your issues satisfactorily, please forward your cable television complaints to the Michigan Public Service Commission (MPSC). You may find them online at www.michigan.gov/mpsc or reach them toll-free at 1-800-292-9555 during their office hours.
For questions about service installation, reconnection, transfer, disconnection, etc., or about billing or fees, first contact the Utility Billing Clerk at City Hall; 915 Main Street, 906-563-9961, extension 200, or firstname.lastname@example.org.
Who do I contact about telephone, television, or internet problems?
If you are experiencing problems with your service(s) during clerks' normal business hours, which are Monday through Friday between 8:00 a.m. and 5:00 p.m., contact City Hall at 906-563-9961, extension 200, 201, or 202. An appointment for your service issues to be addressed can be scheduled for as soon as possible. Same-day appointments are not guaranteed, and at no time can be expected after 2:40 p.m.; any service maintenance after 3:00 p.m. will result in a $40.00 service charge.
Telephone or Lifeline television problems after hours?